Return & Refund

Return & Exchange Policy

1. Valid Return Application Period

We provide a 30-day return eligibility window starting from the exact delivery date of your package. All return requests must be submitted to customer service within this 30-day period; applications submitted beyond the time limit will not be accepted.

2. Return Qualified Product Standards

To pass warehouse inspection for refund or exchange, returned goods must satisfy all conditions below:
  • Items remain unused, unwashed, unaltered and retain original brand-new status;
  • Complete original packaging, hang tags, accessories, user manuals and attached parts are fully intact and returned together;
  • Goods do not fall into the non-refundable category listed in Section 3.

3. Non-Returnable Product Categories

For hygiene, safety and customized product management, below items cannot be returned, exchanged or refunded:
  • Cosmetics, skincare products, oral care and personal hygiene goods;
  • Lingerie, swimwear, disposable single-use products;
  • Custom engraved, printed, personalized custom-made merchandise;
  • Clearance liquidation goods clearly marked “Final Sale Non-Returnable”.

4. Return Shipping Cost Allocation Rules

  1. Merchant-side fault (factory defect, wrong item shipped, incorrect size, transit damaged package):

    We supply prepaid return shipping labels and fully cover all return logistics fees. You can choose either full product refund or free replacement delivery at no extra cost.
  2. Buyer voluntary return (change of mind, unsuitable size/style, mismatched expectation):

    All outbound and return shipping expenses shall be undertaken by the buyer. Initial delivery fees paid at checkout are non-refundable. Full merchandise value refund will only be issued after warehouse inspection of returned items.

5. Standard Return Operation Process

  1. Contact customer support via official email or website contact form, provide your order ID and clear photos of the product;
  2. Wait for formal return approval and obtain designated return warehouse address from support team;
  3. Securely repack the goods and send the package, then share the new tracking number with customer service;
  4. Warehouse inspection requires 4–6 business days after receiving returned parcels; approved refunds will be remitted to your original payment channel within 4–8 business days.

6. Damaged & Defective Goods Handling

If you receive broken, scratched or factory-defective goods, please send clear photos/videos of the product and outer packaging to support within 7 days after delivery. Based on actual situation, we will arrange free replacement or full refund, and may waive the requirement to return damaged items at our discretion.

7. Refund Special Exceptions

  • Shipping fees, customs duties and import taxes are non-refundable unless the error is caused by our warehouse dispatch mistake;
  • Parcels confirmed fully delivered by local courier but lost after receipt are not eligible for full refund compensation;
  • Goods returned without prior official return approval will be rejected by warehouse and cannot trigger refund processing.

8. Exchange Service Terms

Size, color or style exchange requests need to be submitted within the 30-day return window. Exchange shipping cost allocation follows identical rules as return freight standards above.